Our Shared ROI service enables large health systems, hospitals, and medium
to large clinics to more efficiently manage the ROI process by offloading
the costly, time consuming tasks of quality assurance, invoicing, delivery
of records, and customer service calls. Using our cutting-edge technology
with streamlined workflows, your organization can reduce your labor costs by
30-50%, eliminate backlogs, ensure the highest quality assurance, maximize
revenue and improve requester satisfaction by decreasing your total average
turnaround time to 3.2 business days on all requests.
We Provide
This profit-sharing partnership caters to any healthcare facility that
wants to keep the ROI process in-house while improving overall performance
at a reduced cost. This gives your staff more time to focus on other
department tasks and maintain positive patient relations.
Advanced Technology
Decrease turnaround times and maximize transparency and reliability with
our cloud-based platform for processing ROI and audit requests.
Requesters can submit record requests online and are provided with
real-time status, tracking, and secure messaging
Quality Assurance
Ensure best practices for PHI disclosure with our multi-step QA process
that ensures compliance and accuracy. Each page of every record is
analyzed by a staff member and our unique AI technology
Increased Savings
Reduce your labor costs by 30-50% and eliminate your supply costs along
with the burden of quality assurance, invoicing, and collections
Customizable Solutions
Our staff is proficient in all EHR systems and we can integrate with any
EHR to provide solutions to fit your specific needs
Audit Support
All RAC, government, and commercial audits including CMS and HEDIS
requests are processed at no extra cost to your facility. We deliver
accurate data sets in the format needed to meet the requirements of all
Health Plans
Full Reporting
100% full transparency of every medical record request available to you
24/7 in real-time via our online ROI platform. Requests are
automatically categorized, searchable and sortable
Industry Leading Stats
0.34 days
TAT for Provider Requests (less than 15 min. on avg. for STAT requests)
0.86 days
TAT for Patient Requests (in-person fulfilled immediately)
3.2 days
Total Average Turnaround Time
87%
of Records Delivered Electronically
100%
QA and Tracking on Every Record Request
Our Shared ROI Process
Your Staff
ROI requests are received and fulfilled by validating the authorization,
extracting the pertinent PHI from your EHR, and uploading the requested
documents into hxe. Your staff member then simply presses “submit” and
continues on to the next request
hxe Team
Each request is securely received by our QA department for HIPAA
compliance and a 100% accuracy review. Non-compliant requests are
documented and any misfiled records are located and promptly returned so
the integrity of the chart is restored. After the QA step, each request
is automatically invoiced (where applicable) and delivered to the
requester in the format requested (87% of all records delivered
electronically). We provide all necessary hardware, software and are
responsible for printing, mailing, invoicing, collections, and customer
service telephone calls