Manage Your Record Requests, Invoices & Requester Communications
Electronically
Effectively managing medical record requests along with requester
communications poses a serious challenge for Health Information Management
(HIM) departments. Our universal cloud-based platform allows health systems,
hospitals and small to large-sized clinics to easily and securely receive
and fulfill record requests entirely online. This cutting edge technology
complements your EHR and patient portal and cuts record release and
retrieval time in half, rapidly improving your staff’s productivity and
substantially reducing your labor and supply costs.
Boost employee productivity and reduce labor costs by 30-50%
Fulfill record requests electronically in ½ the time with 100%
reliability
Eliminate lost or misplaced record requests and failed faxes
The Entire Record Release Process at your Fingertips
Modern Requester Experience
Unique URL for requesters to submit requests online and receive records
digitally, with tracking and disclosure management every step of the
way. Our platform is designed to meet the individual needs and security
requirements of healthcare providers, patients, law offices, insurance
companies, audit agencies, government entities and all other 3rd party
requesters
Unparalleled Reliability
Eliminate unreliable methods (fax, mail, email) of receiving requests
and delivering records along with lost, misplaced or forgotten about
requests through hxe’s full logging capabilities. Weekly status reports
and instant notifications allows your staff to manage multiple tasks
simultaneously, ensuring requests are processed and fulfilled in a
timely manner
Complete Transparency
Incoming and outgoing requests are automatically categorized, searchable
and sortable. Reduce status request calls as requesters can submit
record requests online and are provided with real-time status, tracking,
and secure messaging. After records are delivered, your requester will
receive an instant notification letting them know records are ready for
download
Significant Labor Savings
Increase employee productivity and reduce time and resources spent
receiving and processing record requests by up to 30-50%. Easily
upload/transfer large files and radiology images that you would normally
burn onto a CD and deliver separately. The hxe system can deliver it all
in one format with no limitations to file size
Simplified Invoicing
Generate additional revenue with a built-in invoicing and collections
module that automatically generates and sends invoices while providing
your requesters with a simple, online payment method
Customizable Billing Rates
Automated Invoicing
Electronic Payments
Zero-Touch Collections
The Future of Medical Record Release
hxe transforms what can be a lengthy, unorganized and labor-intensive
process into a simple, online workflow. Our platform enables your staff to
receive all record requests electronically: and fulfill them with a simple,
quick, “export to PDF and upload” workflow
Review Incoming request on hxe’s portal
Prepare records from your EHR to a PDF
Upload the PDF to hxe and press submit
A single platform that advances your exchange of information by
eliminating faxing, printing and mailing
Full Reporting
Monitor your organization’s key performance metrics in real-time
24/7/365. Quickly and easily generate reports on employee productivity,
total average turnaround time, volume by request type and more
Improved Collaboration
Team members working in mixed work environments can easily juggle
multiple tasks simultaneously, without creating duplicate work. Work in
teams and take control of the record procurement and fulfillment process
for your entire organization
Advanced Security & Reporting
A secure and HIPAA compliant platform that meets all state and federal
regulations. Handle requests and fulfillments securely with full audit
logging for Accounting of Disclosure (AOD) purposes
EHR & Vendor Agnostic
hxe works with any EHR system and can be integrated with your Release of
Information (ROI) vendor, giving you a system of checks and balances so
you can hold your vendor accountable
Pricing
We do not charge a monthly fee or any fee to send,
receive, manage and fulfill requests. There are no contracts, subscription
fees, implementation fees, per-user fees or hidden costs. Depending on size
and number of facility locations, the implementation process can be completed
within a few hours. Further operational support is available for paid
subscriptions.
Fees for utilizing the billing module is based on a percentage of revenue
collected and varies depending on volume. Speak with one of our team members
today to learn more.